Privacy Policy

Ivy Private Mental Health Training

1. Introduction

Ivy Private Mental Health Training (“we”, “our”, “us”) is committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Date of birth
• Emergency contact details
• Employment details (where applicable)
• Payment and billing information
• Course enrolment and academic records
• Website usage data (see section on Cookies and Tracking Technologies)
• Any other information you voluntarily provide to us

We only collect information that is necessary for us to deliver our services, comply with legal obligations, and improve our offerings.

3. How We Collect Your Information

We collect your personal information through:

• Online enrolment forms
• Website interactions and subscriptions
• Email and phone communications
• Feedback forms and surveys
• Payment and billing processes
• Third-party platforms (such as Google, Facebook, and LinkedIn for marketing purposes)

Where reasonable and practical, we collect personal information directly from you. In some cases, we may collect information from publicly available sources or third parties with your consent.

4. Cookies and Tracking Technologies

Ivy Private Mental Health Training uses cookies and similar tracking technologies (such as pixel tags and web beacons) to collect information about how users interact with our website. These technologies help us:

• Improve user experience by remembering preferences and login details.
• Understand how users engage with our content to improve website functionality.
• Serve targeted advertisements on third-party platforms, including Google, Meta (Facebook and Instagram), and LinkedIn.

We use third-party services, such as Google Ads, Facebook Ads, and LinkedIn Marketing Solutions, to display advertisements to you based on your past visits to our website. This is known as re-marketing or re-targeting. These third-party platforms use cookies and similar technologies to serve ads across websites.

You can manage your cookie preferences through your browser settings. You may also opt out of Google’s use of cookies by visiting Google’s Ads Settings page or opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative opt-out page.

For more information on how Google, Meta, and LinkedIn collect and process your data for ad targeting, please visit their respective privacy policies:

• Google Ads Privacy Policy
• Meta Privacy Policy
• LinkedIn Privacy Policy

5. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information to:

• Deliver our training services
• Enrol you in courses
• Process payments
• Communicate with you about your training
• Send you marketing communications (which you can opt out of at any time)
• Improve our website and services
• Meet regulatory, legal, and compliance requirements

We will only use or disclose your information for the purpose it was collected, or as otherwise permitted or required by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who assist us in delivering our services (such as IT, marketing, and payment services)
• Government agencies, regulators, or law enforcement bodies where required by law
• Accreditation or regulatory bodies where necessary for certification or compliance
• Our professional advisors (e.g., legal or financial consultants)

All third-party service providers are required to comply with privacy standards similar to ours.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
This includes:

• Secure storage systems
• Restricted access to personal information
• Encryption of sensitive data
• Regular staff training on privacy obligations

When we no longer require personal information, we securely destroy or de-identify it.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out-of-date.

To request access or correction, please contact us using the details provided at the end of this policy. We may require proof of identity before providing access.

In certain circumstances, we may refuse access or correction where permitted by law. If we do so, we will provide you with written reasons.

9. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We take privacy complaints seriously and will respond promptly. We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For more information, visit www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements.
The most current version will always be available on our website, and we encourage you to review it periodically.

If we make significant changes, we will notify you via email or through a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

Ivy Private Mental Health Training
Email: [email protected]
Mail: PO Box 12 Coniston NSW 2500